Faq

Home Faq

Does SureStay have a TV in the rooms?: Yes, every room in our hotel has Direct TV with over 120 high-definition channels & sports packages.
What is check-in and check-out time?: Check-in time is 3:00 PM and the Check-out time in our hotel is 11:00 AM
Are there family rooms available?: Yes, we have family rooms with all the standard amenities that offer the comfort of home.
Can I book a room online?: Yes, you can book your best suited room online directly from our website.
Is there a Wi-Fi facility available at SureStay?: Yes, we provide free Wi-Fi to all our guests.
Which popular attractions are close to SureStay?: The following are some of the attractions that are close to our hotel:

Walking Stick Resort Arena

Chase Field

Phoenix Museum of History

Arizona State University

The Van Buren Light Rail stop

Arizona Science Center

Camelback Mountain

Phoenix Zoo

Phoenix Art Museum
Which room amenities are available at SureStay?: Besides free Wi-Fi, we offer air-conditioned guest roomsthat feature microwaves and refrigerators. Our rooms also include desks, ironing facilities, Alarm Clock &Wakeup service, Coffee/tea maker, and Hairdryer.
How can I get to the airport?: We offer free airport transportation service.
Are the rooms smoking or non-smoking in your hotel?: We have non-smoking rooms
What restaurants are close to SureStay?: The following are some of the dining options located nearby our hotel where you can feast your taste buds.

Little Miss BBQ

Cocina Madrigal

The Capital Grille

Frost E Gelato Shoppe
Does SureStay have free parking?: Yes, we provide free parking to the guests staying at our hotel.
What is the child policy at the SureStay?: Children of any age are welcome at SureStay. Children aged 18 years and above are considered adults here.
What documents are required to check-in?: Guests are required to show a photo identification and credit card upon check-in.
Do you have a front desk?: Yes, we have a 24-hour front desk service.
Do you provide newspapers?: Yes, our guests can enjoy reading Newspapers to know what is happening around the city.
Does SureStay have Fax/photocopying machine?: Yes, we provide Fax/photocopying machine for the convenience of our guests who are traveling for business.
Does the SureStay Hotel allow pets?: Yes, only service dogs are allowed.
Do you provide housekeeping services?: Yes, we provide daily housekeeping.

The perfect place for getaways! | Providing iconic experiences | Make yourself at home.